FAQ

GENERAL INQUIRIES:

WHERE ARE YOU LOCATED?
We do not have a Papapeng brick and mortar store at the moment but we retail at selected 7-Eleven stores and TANGS at Tang Plaza Basement.
Tune in to our home page to check on random Pop-up booths and Events under "FIND US AT".

FOOD INQUIRIES:

SHOULD I MICROWAVE THE HAE BEE HIAM DIP?
Cool or warm, our Hae Bee Hiam dip is perfect the way it is! If you prefer your dip warm, simply remove the lid and pop it in the microwave for 15 seconds.

ARE PAPAPENG'S SNACK & DIPS HALAL?
Both our Hae Bee Hiam Dip and Chips are manufactured by Halal certified suppliers. Papapeng, however, is not a Halal certified company. For more clarifications, feel free to reach us here.

WHAT IS THE SHELF LIFE OF PAPAPENG'S SNACK & DIP?
Please refer to the individual expiry dates printed on the packaging of our chips & dips.

CHIPS: Our chips generally have a 1 year shelf life from their manufacturing date.

DIP:  Our Hae Bee Hiam Dip has a 6 month shelf life. However, please consume dips as soon as possible to ensure freshness.

HOW SHOULD I STORE PAPAPENG'S SNACK & DIP?
Our products should be stored in a cool and dry environment away from direct sunlight. If you end up with leftovers (we doubt it, though):

CHIPS: Store chips in an air tight container.

DIPS: Store dips in the refrigerator with the lid attached. Dips should be consumed within 3 days upon opening.

ARE YOUR PRODUCTS VEGETARIAN / VEGAN / GMO-FREE / GLUTEN-FREE?
Our products are currently not vegetarian, vegan, GMO or gluten-free. However, we hope to serve more diverse needs in the future.

MY ITEM HAS A PACKAGING DEFECT! CAN I GET A REFUND?
We do not accept requests for refunds but we will be happy to exchange Snacks & Dips that have defective packaging*. Please email photos and receipts to papapeng.ppp@gmail.com and we will do our best to rectify the matter!

*Due to the oil-based nature of our Hae Bee Hiam Dip, it is normal for lids to have some oil. This does not affect the freshness or quality of our dip.

 

DELIVERY INQUIRIES:

DO YOU DO DELIVERIES? 
Standard flat rate delivery of $3 per order, Free deliveries for all orders of 6 boxes and above!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Our team will deliver your order within 5 working days. 

HOW DO I TRACK MY ORDER?
As we are a small team handling all deliveries in-house, we do not provide any tracking services. If you do not receive your order within 5 days from the date of purchase, please contact us here.